Frequently asked questions
FAQ
Do Steppy™ shoe inserts help with my foot problems?
Do Steppy™ shoe inserts help with my foot problems?
Yes, Steppy™ insoles can provide relief for a variety of foot problems, including plantar fasciitis, ball of the foot pain, heel pain, and metatarsalgia.
Do you have smaller or medium sizes?
Do you have smaller or medium sizes?
*Note*
All sizes are based on men’s US sizing.
For women or international customers, please determine your size accordingly.
Smaller than our smallest size?
Order the smallest size and simply trim along the markings on the back for a perfect fit.
Between two sizes?
Always choose a larger size and cut according to the markings
Will Steppy™ insoles fit my shoes?
Will Steppy™ insoles fit my shoes?
*Note*
All sizes are based on men’s US sizing.
For women or international customers, please determine your size accordingly.
Yes, they are made to fit your regular shoe size perfectly.
You don't need to go up a size or buy bigger shoes.
Trimmable edges for a customized fit.
Suitable for work shoes, sneakers, training shoes and more
How long do Steppy™ insoles last?
How long do Steppy™ insoles last?
Steppy™ shoe inserts are built to last! With proper care, you can expect comfort and support for over 12 months.
For best longevity, hand wash them regularly.
Combine sizes and colors
Combine sizes and colors
You can combine sizes and colors and still take advantage of the quantity discount.
Then add the items one by one to the shopping cart, the discount will be applied automatically depending on the number of items regardless of size or color.
Refund & return
Refund & return
We are confident that you will love the comfort of these shoe inserts.
That's why we offer a risk-free 60-day guarantee.
If you are not satisfied, just send us a message through our "Get help" section.
Shipping & delivery
Shipping & delivery
Delivery time is usually 3-5 working days when the product is shipped from our US warehouse.
If the product is out of stock in our US warehouse, it will be shipped from our international warehouse. In these cases, delivery times can take up to 6-12 business days.
We always do our best to get your order to you as quickly as possible.